All research

Mobile operators face a defining moment in authentication. SMS one-time password (OTP) remains widely used and commercially important, but fraud, rising costs and competition from passkeys and app-based solutions are weakening its position. At the same time, the customer authentication market is growing. This presents operators with an opportunity to build on the reach and trust of the mobile number to secure a larger role in a rapidly expanding market. API-based solutions will be central to this.

Closing Africa’s connectivity gap will require coordinated action by governments, the private sector, development partners, civil society and other stakeholders to overcome persistent barriers to digital inclusion. This study provides evidence-based analysis of the structural and demand-side constraints that limit connectivity. It assesses existing digital inclusion initiatives and identifies opportunities to strengthen the ability and motivation of underserved groups to adopt and use internet services.

Mobile technologies will play a central role in driving Canada’s next phase of economic growth and digital transformation. By 2030, mobile’s contribution is forecast to reach $170 billion, driven by continued adoption of 5G, AI and digital technologies across the economy. Maintaining investment in networks, spectrum and digital infrastructure will be critical to ensuring Canada can fully realise the opportunities of an increasingly connected and AI-driven economy.

Asia Pacific is entering a new phase of digital development. As digital platforms become integral to economic activity, public services, finance, communications and emerging technologies such as AI, trust becomes a critical enabler of digital transformation. This report examines the trust imperative across Asia Pacific, examines the results of the Digital Nations Index in the context of trust, outlines the role of mobile operators as guardians of digital trust, and presents priorities for strengthening the foundations of digital trust for governments, regulators, operators and international cooperation institutions.

Growth in AI consumption is creating commercial opportunities across the AI value chain. Over the past year, investment in AI has increasingly extended towards revenue-generating services and enterprise propositions, with operators assuming a broader range of roles across the AI value chain. Telcos in Asia Pacific are particularly active across multiple layers of the AI value chain. They account for 43% of those participating in the infrastructure layer and 38% in the model layer. This position reflects the combination of large and linguistically diverse markets, government-backed national and sovereign AI agendas, expanding AI infrastructure investment, and the scale of leading regional operators and technology ecosystems.

Digital trust has become a strategic delivery mechanism for building digital nations. Countries that build confidence in digital infrastructure, services and institutions will be better placed to convert digitalisation into adoption, innovation, investment and socioeconomic impact. To explain how digital trust can be strengthened, this report introduces four interconnected foundations of digital trust. Traditionally viewed as connectivity providers, mobile operators are increasingly contributing to all four trust foundations, making them key enablers of digital trust. 

Asia Pacific’s mobile story is moving beyond just coverage. The region’s next challenge is converting connectivity into digital participation, trusted AI-era infrastructure and resilient growth. This report explores how 5G, AI, network APIs, cybersecurity and infrastructure resilience are reshaping operator strategies. It also outlines the policy priorities needed to sustain investment, close the usage gap and strengthen Asia Pacific’s digital economy.

5G is beginning to make inroads in Africa, though its overall impact remains uneven and limited. With the technology now in its seventh year of deployment, this is a critical juncture for stakeholders to take immediate and coordinated action to accelerate deployment, deepen adoption and maximise the impact of 5G in the region. This includes addressing bottlenecks to spectrum availability and introducing policy incentives to stimulate both consumer and enterprise demand, particularly in markets where operators have already invested heavily in network rollouts.

China’s mobile ecosystem is entering a new phase as large-scale 5G deployment gives way to more intelligent, differentiated and resilient digital infrastructure. In 2025, mobile technologies and services generated $1.5 trillion in economic value, equivalent to 7.2% of GDP, while supporting employment, fiscal revenues and economy-wide digital transformation.

Operators across the continent are moving beyond their traditional role as connectivity providers: they are repositioning themselves as full-stack digital partners for enterprises and governments; deploying AI across networks and customer operations; and opening network capabilities to developers through standardised APIs. This evolution is already reflected in the numbers. In 2025, mobile technologies and services generated $240 billion in economic value across Africa, rising to $290 billion by 2030.

The role of the mobile industry as an engine of economic development is particularly important as Latin America experiences moderate growth and persistent productivity challenges. With traditional growth drivers under pressure, digital technologies are becoming essential tools to boost competitiveness and support economic diversification. In 2025, mobile technologies and services in Latin America generated $600 billion in economic value, supported nearly 3 million jobs and contributed $50 billion in public revenues.

The government and private sector in Japan have intensified their efforts to make a decisive ‘digital leap’ – a shift away from the incremental modernisation of legacy systems towards a bold, comprehensive transformation aimed at establishing a fully integrated, human-centred digital nation. By examining Japan’s recent digital policies and initiatives, this research reveals the strategic pillars and underlying factors supporting the country’s accelerated 'digital leap'.

The mobile industry underpins global connectivity, enabling seamless communication, real‑time data exchange and an expansive ecosystem of consumer and enterprise applications. While extending ubiquitous connectivity through advanced 4G and 5G networks remains a core priority, the industry is also entering a new era shaped by intelligent, adaptive and value‑added digital services. This shift is being enabled by next‑generation mobile networks, such as 5G standalone architectures, and the rapid integration of AI and other transformative technologies across consumer applications and enterprise solutions.

Messaging remains a remains a near-ubiquitous method of mobile communication, enabling person-to-person (P2P) communications and business-to-person, also known as application-to-person (A2P), communications. With the increasing cannibalisation of P2P SMS by OTT services, the potential for a monetisable business model and strong appetite among enterprises to engage with their customers via the messaging channel, A2P SMS offers the greatest messaging revenue opportunity for mobile operators.

The slower uptake of mobile internet subscriptions in Africa is due to a range of factors, notably the lack of ability or willingness to own and use a smartphone. Affordability is the main reason for the comparatively low level of smartphone adoption in Africa. There is widespread agreement among stakeholders about the importance of increasing smartphone adoption in Africa by improving both affordability and accessibility, but progress remains slow due to persistent and complex barriers faced by the most vulnerable groups. This analysis draws on survey data from consumers in eight markets: the Democratic Republic of Congo (DRC), Kenya, Nigeria, Rwanda, Senegal, South Africa, Togo, and Zambia, as well as insights from other countries across the continent.

Digitalisation continues to be a top priority for nations seeking to drive economic growth and foster inclusive, resilient societies. Continued progress with digitalisation will require increased efforts to address the digital investment gap, as indicated by a mismatch between the demand and supply of digital services. Drawing insights from the Digital Nations Index, this report highlights the investment gap in key areas across Asia Pacific.

The mobile industry continues to play a significant role in digital transformation across the Middle East and North Africa (MENA), with advanced networks supporting new applications for consumers and businesses. The expansion of coverage and the transition to 4G and 5G are influencing technological development and economic growth, as reflected by the mobile sector’s contribution.

This report explores how digital financial services (DFS) are reshaping access to finance in low- and middle-income countries, particularly for underserved individuals and nano, micro and small enterprises. Despite significant progress – driven by innovations such as mobile money – 1.4 billion people remain unbanked, with women, rural communities and less educated groups most affected.

Mobile connectivity is a cornerstone for building modern, inclusive and sustainable digital economies in Africa. It also enables transformative technologies such as AI to be integrated into the daily activities of individuals and businesses. Additionally, the mobile ecosystem has become a critical driver of economic growth, helping countries navigate structural challenges such as infrastructure gaps, energy constraints, affordability pressures and shifting demographics.