●Public policy and regulation
Digital and economic inclusion
Mobile networks and connectivity
Quality of service (QoS) regulation is at the heart of efforts to realise the goal of high service quality levels. In Sub-Saharan Africa, most countries follow a direct regulatory approach, but key findings from a GSMA survey of national regulatory authorities and service providers reveal the limitations of current QoS regulatory regimes in the region, which we highlight in this report. We also bring attention to important considerations for realising the goal of effective QoS regulation in Sub-Saharan Africa.