Operators in Focus: Financial Services Survey Dashboard 2024

GSMA Intelligence surveyed operators across more than 60 countries to get relevant insights into how they are working with financial services companies, how they are supporting the digital transformation of financial services, how enterprises can benefit from it and the outlook for growth.

This dashboard presents the operator survey data in a consistent and structured way, with filters for region, operator type, revenue bracket and number of mobile connections. The dashboard allows users to explore operators’ dual role in financial services. Beyond offering a growing and diverse range of financial services to consumers and businesses, operators are also purchasers of technologies, products and capabilities provided by financial services companies. This offers multiple opportunities for collaboration and engagement between financial services companies and operators.

 Key areas covered include financial services provided to customers; reasons behind the decision not to offer specific financial services; technologies used to enhance financial services (e.g. carrier billing, identity and fraud solutions, solutions to enhance credit-risk scoring, predictive models and conversational commerce solutions); technologies having the highest impact on operators’ financial services business; financial services business priorities; and partnership plans for offering new financial services.