Operators in Focus: Financial Services Survey Dashboard 2024
This report is available to those subscribed to the IoT & Enterprise module.
GSMA Intelligence surveyed operators across more than 60 countries to get relevant insights into how they are working with financial services companies, how they are supporting the digital transformation of financial services, how enterprises can benefit from it and the outlook for growth.
This dashboard presents the operator survey data in a consistent and structured way, with filters for region, operator type, revenue bracket and number of mobile connections. The dashboard allows users to explore operators’ dual role in financial services. Beyond offering a growing and diverse range of financial services to consumers and businesses, operators are also purchasers of technologies, products and capabilities provided by financial services companies. This offers multiple opportunities for collaboration and engagement between financial services companies and operators.
Key areas covered include financial services provided to customers; reasons behind the decision not to offer specific financial services; technologies used to enhance financial services (e.g. carrier billing, identity and fraud solutions, solutions to enhance credit-risk scoring, predictive models and conversational commerce solutions); technologies having the highest impact on operators’ financial services business; financial services business priorities; and partnership plans for offering new financial services.
Related research
Industry Checkpoint: digital industries, Q4 2025
This edition of the Industry Checkpoint series focuses on digital industries, highlighting how the market has changed in the last six months and its implications. The report considers four major developments: operators expanding their sovereign infrastructure and AI-driven offerings; the increasing use of 5G-Advanced to support applications in robotics; drones gaining prominence for public safety and emergency response in Europe; and the emergence of early forms of quantum-safe networking services.
The telco culture pivot: adapting sales strategies to win in the enterprise
Business challenges, technology priorities and buying behaviour vary significantly by industry, customer size, technology maturity and geography. Operators should more finely segment and prioritise specific customer segments and tailor go-to-market strategies and value propositions accordingly.
The rise of digital industries in ASEAN: accelerating enterprise transformation through AI and mobile
The digital transformation of vertical sectors is accelerating across the Association of Southeast Asian Nations (ASEAN). GSMA Intelligence surveyed more than 580 enterprises across 10 sectors in five ASEAN countries to gain insight into their digital transformation.
Authors
How to access this report
Annual subscription: Subscribe to our research modules for comprehensive access to more than 200 reports per year.
Enquire about subscriptionContact our research team
Get in touch with us to find out more about our research topics and analysis.
Contact our research teamMedia
To cite our research, please see our citation policy in our Terms of Use, or contact our Media team for more information.
Learn moreRelated research
Industry Checkpoint: digital industries, Q4 2025
This edition of the Industry Checkpoint series focuses on digital industries, highlighting how the market has changed in the last six months and its implications. The report considers four major developments: operators expanding their sovereign infrastructure and AI-driven offerings; the increasing use of 5G-Advanced to support applications in robotics; drones gaining prominence for public safety and emergency response in Europe; and the emergence of early forms of quantum-safe networking services.
The telco culture pivot: adapting sales strategies to win in the enterprise
Business challenges, technology priorities and buying behaviour vary significantly by industry, customer size, technology maturity and geography. Operators should more finely segment and prioritise specific customer segments and tailor go-to-market strategies and value propositions accordingly.
The rise of digital industries in ASEAN: accelerating enterprise transformation through AI and mobile
The digital transformation of vertical sectors is accelerating across the Association of Southeast Asian Nations (ASEAN). GSMA Intelligence surveyed more than 580 enterprises across 10 sectors in five ASEAN countries to gain insight into their digital transformation.
- 200 reports a year
- 50 million data points
- Over 350 metrics
