Global Forecast Review: Q2 2020 updates

Business messaging remains a cornerstone of the mobile ecosystem, even as it transforms. Operators and their partners have an opportunity to shape an integrated, rich and trusted messaging environment that meets modern user and enterprise expectations. Broad reach, robust security and seamless user experience will be pivotal to messaging’s success over the next five years and beyond. This report outlines the industry outlook for innovation and disruption in business messaging, and highlights the strategic imperatives for mobile operators.

The Caribbean is entering a pivotal phase in its digital development, where widespread connectivity is increasingly being translated into broader digital transformation. Beyond connectivity, the mobile industry is also enabling digital transformation through the integration of technologies such as 5G, IoT and AI into business processes and public services.

Asia Pacific’s mobile story is moving beyond just coverage. The region’s next challenge is converting connectivity into digital participation, trusted AI-era infrastructure and resilient growth. This report explores how 5G, AI, network APIs, cybersecurity and infrastructure resilience are reshaping operator strategies. It also outlines the policy priorities needed to sustain investment, close the usage gap and strengthen Asia Pacific’s digital economy.