Economic growth and the digital transformation of enterprises

A range of major operators have reshaped their growth strategies targeting transformation from a telco to a digital telco. This report looks at how far major operators have progressed with revenues beyond traditional core telecoms, the operators leading in terms of revenue diversification, and the main trends and drivers of growth by service type.

Operators are more focused than ever on serving the enterprise sector across various industry verticals. This report presents the latest findings of the Operators in Focus: Enterprise Opportunity Survey. The survey asked 100 operators globally about their enterprise strategies.

Mobile operators face a defining moment in authentication. SMS one-time password (OTP) remains widely used and commercially important, but fraud, rising costs and competition from passkeys and app-based solutions are weakening its position. At the same time, the customer authentication market is growing. This presents operators with an opportunity to build on the reach and trust of the mobile number to secure a larger role in a rapidly expanding market. API-based solutions will be central to this.