Verizon: Using generative AI to reshape customer experience journeys and reduce churn
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Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition examines Verizon’s use of generative AI to support its strategy to become an AI-first company, deploying AI at scale to reshape customer experience.
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Verizon: Using generative AI to reshape customer experience journeys and reduce churn
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This report is one of more than 140 published annually as part of the GSMA Intelligence data and research subscription, which is designed for organisations that require regular access to our insights. Contact our sales team for details.
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Verizon: Using generative AI to reshape customer experience journeys and reduce churn
More info
This report is one of more than 140 published annually as part of the GSMA Intelligence data and research subscription, which is designed for organisations that require regular access to our insights. Contact our sales team for details.
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