Gaming: up in the air

This report is available to those subscribed to the Digital Consumer or Fixed, TV and Convergence modules.
Is there a cloud-gaming Spotify out there?
Cloud gaming seeks to emulate what Netflix and Spotify have done in TV/video and music by aggregating content from producers and bypassing the traditional mode of distribution in favour of streaming over the internet. Archetypal perceptions of gaming have historically centred on consoles made by Sony, Microsoft and Nintendo, but these have now been joined by new entrants seeking to open up new and larger audience segments.
Some 2.5 billion people worldwide are active gamers, putting the pastime on a par with music and video streaming despite having far less mindshare and public profile. Spotify, Apple and Netflix provide a benchmark for how big cloud gaming could be. How large will depend on the price elasticity of the 1 billion casual gamers who currently pay little or nothing but could be tempted into a monthly subscription.
The drive towards streaming is part of a broader reinvention of gaming to attract new demographics and formats. While VR has failed to take-off after a period of hype in 2015/2016, gamers are the most fertile ground due to the obvious benefits of immersion. Work continues at pace behind the scenes on the content front, with gaming libraries growing for Oculus, Sony and HTC. E-sports are a further intriguing opportunity.
Cloud gaming presents a risk to Sony and Microsoft’s business model from the cannibalisation of console sales. Their strategy will be to sell into non-console owners and sign distribution agreements with telcos and cable firms that can bundle with 4G, 5G or home broadband tariffs. Google and Apple share common advantages in having ready-made ecosystems to leverage. However, they also share a common challenge in inferior content libraries.
Related research
Telefónica: Pushing consumer genAI through the Aura digital assistant
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition looks at how Telefónica is driving consumer generative AI through its Aura digital assistant.
e&: Embracing consumer genAI with customer experience as the overarching goal
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition explores e&'s use of generative AI in consumer apps, retail stores and customer service, with customer experience as its overarching goal.
Deutsche Telekom: Driving service innovation and user experience for consumers with genAI
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition highlights how Deutsche Telekom is utilising generative AI to improve service innovation and customer experiences.
Authors
How to access this report
Annual subscription: Subscribe to our research modules for comprehensive access to more than 200 reports per year.
Enquire about subscriptionContact our research team
Get in touch with us to find out more about our research topics and analysis.
Contact our research teamMedia
To cite our research, please see our citation policy in our Terms of Use, or contact our Media team for more information.
Learn moreRelated research
Telefónica: Pushing consumer genAI through the Aura digital assistant
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition looks at how Telefónica is driving consumer generative AI through its Aura digital assistant.
e&: Embracing consumer genAI with customer experience as the overarching goal
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition explores e&'s use of generative AI in consumer apps, retail stores and customer service, with customer experience as its overarching goal.
Deutsche Telekom: Driving service innovation and user experience for consumers with genAI
Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition highlights how Deutsche Telekom is utilising generative AI to improve service innovation and customer experiences.
- 200 reports a year
- 50 million data points
- Over 350 metrics