Service performance visibility: operator thinking on SLAs in a 5G world

Earlier in the year, we began exploring the link between 5G enterprise services and network performance visibility. Our initial analysis highlighted the importance of enterprise services to the 5G business case. A follow-up looked into specific enterprise requirements, including how 5G will support these and how service capabilities beyond 5G (such as service visibility) will be just as critical.

Operators’ plans and views of the market are also crucial for understanding the state of 5G offers and for identifying disconnects that suggest operators may need to rethink their plans. To that end, we held in-depth discussions with operator executives focused on the enterprise segment to shed more light on 5G enterprise use cases and the capabilities (including network and service visibility) required to execute on them.