Operator retail strategies for stores, omnichannel and devices: key survey findings

Digital trust has become a strategic delivery mechanism for building digital nations. Countries that build confidence in digital infrastructure, services and institutions will be better placed to convert digitalisation into adoption, innovation, investment and socioeconomic impact. To explain how digital trust can be strengthened, this report introduces four interconnected foundations of digital trust. Traditionally viewed as connectivity providers, mobile operators are increasingly contributing to all four trust foundations, making them key enablers of digital trust. 

GSMA Intelligence constantly monitors mobile markets across the world to capture the most recent trends and share the latest available data. This analysis looks at the key revisions made to the mobile connection forecasts over the previous quarter and the drivers underpinning the changes.

Business messaging remains a cornerstone of the mobile ecosystem, even as it transforms. Operators and their partners have an opportunity to shape an integrated, rich and trusted messaging environment that meets modern user and enterprise expectations. Broad reach, robust security and seamless user experience will be pivotal to messaging’s success over the next five years and beyond. This report outlines the industry outlook for innovation and disruption in business messaging, and highlights the strategic imperatives for mobile operators.