Gaming is the new video: gamers’ behaviour and operator opportunity

Gaming is the new video: gamers’ behaviour and operator opportunity
This Report is locked

This report is available to those subscribed to the Fixed, TV and Convergence or Digital Consumer modules.

Learn more about our packages

In this third edition of the gaming report from GSMA Intelligence, we examine how gaming is becoming the new video and map gaming’s current ecosystem by looking at which players are driving momentum. We also explore the major gaming developments of the last twelve months.

Following this, we discuss the findings on consumer gaming trends from our latest 2021 consumer survey, highlighting the key changes in gamers’ behaviour since our 2020 survey. These gamer behaviour changes can be broadly categorised under smartphone gaming, gaming subscriptions and live gaming. We also draw on our survey findings to look at the state of gaming devices, before discussing the interplay between gaming and technologies such as 5G, blockchain and the metaverse. We then consider gaming’s competitive dynamics and how gaming faces increasing regulatory scrutiny.

Finally, we look at the four potential routes to gaming for operators and present related case studies on China Mobile, Verizon and Telkom Indonesia.

Authors

How to access this report

Annual subscription: Subscribe to our research modules for comprehensive access to more than 200 reports per year.

Enquire about subscription

Contact our research team

Get in touch with us to find out more about our research topics and analysis.

Contact our research team

Media

To cite our research, please see our citation policy in our Terms of Use, or contact our Media team for more information.

Learn more

Related research

Telefónica: Pushing consumer genAI through the Aura digital assistant

Digital consumer services
Artificial intelligence (AI)
Digital Consumer

Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition looks at how Telefónica is driving consumer generative AI through its Aura digital assistant.

This report is locked

e&: Embracing consumer genAI with customer experience as the overarching goal

Digital consumer services
Artificial intelligence (AI)
Digital Consumer

Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition explores e&'s use of generative AI in consumer apps, retail stores and customer service, with customer experience as its overarching goal.

This report is locked

Deutsche Telekom: Driving service innovation and user experience for consumers with genAI

Digital consumer services
Artificial intelligence (AI)
Digital Consumer

Operator strategies continue to evolve in the digital era as the telecoms industry seeks to capture new growth opportunities in the consumer and enterprise markets. Assessing innovation and achievements is more important than ever before. GSMA Intelligence's operator case studies provide a concise and consistent way to shine a light on and analyse operators' strategies and business models, as well as how they are launching new services. This edition highlights how Deutsche Telekom is utilising generative AI to improve service innovation and customer experiences.

This report is locked
Full access
Get full access to our research now, get in touch with us to find out more about our research topics and analysis
  • 200 reports a year
  • 50 million data points
  • Over 350 metrics