Bridging the divide: enhancing digital literacy in the AI era

Bridging the divide: enhancing digital literacy in the AI era

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Digital literacy is a critical enabler of digital inclusion and participation. While almost 96% of the global population is covered by mobile broadband, 3.1 billion people living within that footprint still do not use mobile internet. As AI becomes increasingly embedded in digital services, the capabilities required to participate online are evolving. Beyond basic digital skills, people need the confidence, critical thinking and safety awareness to navigate AI-enabled systems, assess information and access opportunities.

This latest research from GSMA Intelligence explores how digital literacy needs are changing in the AI era. It examines the approaches that can help build the skills required for meaningful participation in the digital economy. Drawing on stakeholder interviews, evidence from digital literacy initiatives and insights from Huawei's Skills on Wheels programme, it highlights the importance of combining technology with trusted human support, inclusive service design and continuous learning. Without these efforts, there is a risk that the benefits of AI will remain concentrated among those already connected and skilled.

Report details

Bridging the divide: enhancing digital literacy in the AI era
Pages
42
Format
PDF
Released
SEPTEMBER 2026

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