Apple ‘awe-dropping’ event: raising the bar for consumer experience with five areas of innovation

As the telecoms industry and wider digital ecosystem evolve at an unprecedented rate, regularly assessing major developments and their implications is more important than ever. This edition of the Industry Checkpoint series focuses on consumer eSIM, highlighting how the market has changed in the last six months and its implications.

Use of AI agents is set to increase exponentially. But as AI agents become the norm, work alongside humans and make decisions, the need for verifiable, manageable and secure identities becomes critical to ensure digital trust. Identity and access management is not a new business for operators. However, its extension to AI agents brings new opportunities. This report analyses the technical options for AI agent identity, what pioneer operators are doing today, and the future business opportunities.

Apple held its Surprise and Shine event earlier this month, unveiling its latest range of devices. The standout was the much-anticipated foldable iPhone Duo, combining top-end specifications with what appeared to be a refined user experience. In this report, we dissect Apple’s new product developments and innovations from the event while assessing what they mean for the wider mobile industry.