Service performance visibility: exploring global views on SLAs and enterprise success

As 5G standalone and 5G-Advanced mature across North America, mobile connectivity is becoming strategic infrastructure for AI, cloud services, industrial automation and new enterprise applications. Continued investment in mobile networks will be critical to improve productivity, strengthen resilience and maintain the region’s long-term competitiveness. In 2025, mobile technologies and services generated $1.9 trillion in economic value across North America, equivalent to 5.8% of regional GDP.

Sovereignty has moved from being a strategy position on paper to actual deployment plans. Most operators are building selectively at the data and infrastructure layers, where they already have assets. As well as outlining why sovereignty matters now and presenting global and regional landscapes, this research examines telco approaches to sovereignty so far and the priorities ahead for both operators and governments.

B2B has emerged as a strategic growth area for operators and the wider tech/digital ecosystem. As the digital transformation of vertical sectors accelerates, gaining insights directly from enterprises is key. GSMA Intelligence surveyed more than 500 enterprises from 10 vertical sectors across the US and Canada to gain insight into their digital transformation. The research focused on strategic objectives, investment plans, use of technology, deployment challenges, supplier decisions, tech sovereignty, and policy and regulation.