Service performance visibility: exploring global views on SLAs and enterprise success

GSMA Intelligence's Chart of the Month is a visual way of telling an important story in the mobile and broader tech ecosystem. From the shape and size of markets to trends in consumer behaviour, we aim to provide food for thought through informative visuals designed to bring colour and clarity to complex issues facing the industry. This edition highlights the findings from a GSMA Intelligence survey on the willingness to pay for sovereign tech, by sector, region and enterprise size.

The Caribbean is entering a pivotal phase in its digital development, where widespread connectivity is increasingly being translated into broader digital transformation. Beyond connectivity, the mobile industry is also enabling digital transformation through the integration of technologies such as 5G, IoT and AI into business processes and public services.

Asia Pacific’s mobile story is moving beyond just coverage. The region’s next challenge is converting connectivity into digital participation, trusted AI-era infrastructure and resilient growth. This report explores how 5G, AI, network APIs, cybersecurity and infrastructure resilience are reshaping operator strategies. It also outlines the policy priorities needed to sustain investment, close the usage gap and strengthen Asia Pacific’s digital economy.