Service performance visibility: exploring global views on SLAs and enterprise success

Over the course of several analyses this year, we’ve examined the relationship between 5G networks, enterprise services, network/service performance visibility and service-oriented SLAs. First, we outlined the importance of enterprise services and standalone 5G services to operator strategies. Next, we detailed the importance of service guarantees to future enterprise services. Following this, with input from leading operators focused on enterprise, we highlighted current views around enterprise SLAs and network performance requirements, particularly as services integrate diverse cloud and edge assets –this last point was the focus of our latest analysis.

For most operators, enterprise services are a strategic endeavour – which includes expanding existing offers or moving into new markets – so it is important to understand the view of operators as a whole (and not just those focused on enterprise). To end this series of analyses, we therefore examine the results of a recent global survey of 100 operators to get a broader outlook on enterprise services, SLAs and service visibility.