Covid-19 impact: digital divide exposed further in emerging markets

Digital trust has become a strategic delivery mechanism for building digital nations. Countries that build confidence in digital infrastructure, services and institutions will be better placed to convert digitalisation into adoption, innovation, investment and socioeconomic impact. To explain how digital trust can be strengthened, this report introduces four interconnected foundations of digital trust. Traditionally viewed as connectivity providers, mobile operators are increasingly contributing to all four trust foundations, making them key enablers of digital trust. 

As AI becomes increasingly embedded in digital services, the capabilities required to participate online are evolving. Beyond basic digital skills, people need the confidence, critical thinking and safety awareness to navigate AI-enabled systems, assess information and access opportunities. This latest research from GSMA Intelligence explores how digital literacy needs are changing in the AI era. It examines the approaches that can help build the skills required for meaningful participation in the digital economy.

GSMA Intelligence constantly monitors mobile markets across the world to capture the most recent trends and share the latest available data. This analysis looks at the key revisions made to the mobile connection forecasts over the previous quarter and the drivers underpinning the changes.