Using the GSMA Mobile Connectivity Index to drive digital inclusion: Guidelines for policymakers

Digital trust has become a strategic delivery mechanism for building digital nations. Countries that build confidence in digital infrastructure, services and institutions will be better placed to convert digitalisation into adoption, innovation, investment and socioeconomic impact. To explain how digital trust can be strengthened, this report introduces four interconnected foundations of digital trust. Traditionally viewed as connectivity providers, mobile operators are increasingly contributing to all four trust foundations, making them key enablers of digital trust. 

As AI becomes increasingly embedded in digital services, the capabilities required to participate online are evolving. Beyond basic digital skills, people need the confidence, critical thinking and safety awareness to navigate AI-enabled systems, assess information and access opportunities. This latest research from GSMA Intelligence explores how digital literacy needs are changing in the AI era. It examines the approaches that can help build the skills required for meaningful participation in the digital economy.

B2B has emerged as a strategic growth area for operators and the wider tech/digital ecosystem. As the digital transformation of vertical sectors accelerates, gaining insights directly from enterprises is key. GSMA Intelligence surveyed enterprises from six countries and 10 vertical sectors across the ASEAN region to gain insight into their digital transformation. The research focused on strategic objectives, investment plans, use of technology, deployment challenges, supplier decisions, technology sovereignty, and policy and regulation.