The Zoom boom: surge in video conferencing sharpens operator minds

In the communications industry, one of the most noticeable effects of Covid-19 and the ensuing lockdowns has been the massive increase in video conferencing. Many of us are now spending hours each day in front of screens, both for work and for social activity. Zoom has become the app of choice for millions, overshadowing rival products from larger companies such as Microsoft and Google. Love it or loathe it, video conferencing is here to stay, and presents a range of challenges and opportunities for operators in the new normal.