SK Telecom: A consumer 5G strategy centred on bundling and customer segmentation

Our latest consumer survey shows that almost half of non-5G users plan to upgrade to 5G. However, the work remains cut out for operators in terms of capitalising on this positive consumer sentiment for successful 5G monetisation. More efforts across areas such as 5G network quality, 5G customer segmentation, tariff innovation and 5G partnerships are key to advancing consumer 5G adoption and monetisation. In this report we explore the above and further aspects of consumer 5G in depth, supplemented with three operator case studies on consumer 5G from around the globe.

Although 5G adoption is proceeding well, 5G monetisation, especially in the B2C segment, remains an area of concern for operators. This report examines the findings from the GSMA Intelligence annual consumer survey, including shifting 5G user behaviour and the trends that will shape 5G monetisation.

The perennial challenge for operators is being able to sell to consumers and businesses based on more than just speeds and latencies, which are eventually competed away. This analysis looks at a selection of 5G revenue models used by operators in the consumer and enterprise domains. What has worked? What hasn’t? Each model is compared according to a common template to give a view of the business impact.