How financial services companies and telcos work together to accelerate convergence of mobile and fintech

As the convergence of financial services and mobile technology keeps growing, financial services companies are increasingly working with operators to accelerate digital transformation, including leveraging industry-wide activities that bring the ecosystem together. This report looks at current and future developments of financial services across multiple areas, leveraging insights from our new global operator survey.

GSMA Intelligence surveyed operators across more than 60 countries to get relevant insights into how they are working with financial services companies, how they are supporting the digital transformation of financial services,  how enterprises can benefit from it, and the future outlook for growth.

This report allows users to explore operators’ dual role in financial services. Beyond offering a growing and diverse range of financial services to consumers and businesses, operators are also purchasers of technologies, products and capabilities provided by financial services companies. This offers multiple opportunities for collaboration and engagement between financial services companies and operators.

Key areas covered include: financial services provided to customers; reasons behind the decision not to offer specific financial services; technologies used to enhance financial services (e.g. carrier billing, identity and fraud solutions, solutions to enhance credit-risk scoring, predictive models and conversational commerce solutions); technologies having the highest impact on operators’ financial services business; financial services business priorities; and partnership plans for offering new financial services.